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Axis Bank to Launch Chat Bots for Personal Banking

Axis Bank: 3rd largest private sector bank in India. Axis bank has introduced many new online and offline banking facilities to make customer banking safe and secure. One among them is mobile banking. Axis bank IFSC code is used by the bank and the customers during transferring funds.

axis chat bot
Recently axis bank launched chat bots for mobile banking user to make service more convenient. For this Axis bank tied up with Active.ai ( Active Intelligence pte) to launch chat bots which help enable chat for mobile baking customers through mobile banking app. (Just messaging platform like facebook messenger)

Chatbots make easier to engage banking customers with a banker. Active.ai helps axis bank customers to engage with a bank to make customers in conversation.

At present, a customer has to raise query based on the waiting time axis bank customer support will respond to them. Instead of calling your bank customer care or visiting a nearest bank, conversational banking brings you end user experience.

Chat-bot is an artificial intelligence which creates database on customer needs. Most of the bank customers hesitate to visit the bank branch for their requirements. So Axis bank introduced internet banking, mobile banking in order to make customer banking hassle free.

All the branches of axis bank have Indian Financial system code (IFSC code) which is used by the RBI while year-end auditing. It is 11 characters unique alphanumeric code which starts with “UTIB “ and 5th character is “0” and last 7 are branch code.